Sonnenalp Spa

10/13/08

complete disaster

by craig076

We went up there for a long weekend to celebrate my girlfriend's 30th... A few highlights: dirty underwear from a previous guest in a bathroom drawer (that was never removed despite our request). The room decor was very dated, we had a broken fireplace, and an empty minibar. All this for $600/night. A friend called the hotel to have champagne and a cheese plate sent to our room-- She was told that there was no one available in room service to answer the call. They finally called her back 30 mins later and when we got it delivered to our room, we literally received a box of crackers and some cheese wrapped in plastic wrap. I travel a TON for work, and luckily stay in very nice hotels.... This place is not even close. Truly disappointing. The one positive: my girlfriend's appt at the spa. I did send an email after our stay listing these issues.... surprisingly, no response. Save your money, don't go.

• Pros: none
• Cons: too many to list

09/22/06

The grande dame of Vail provides traditional Old World service and understated luxury in a gorgeous mountain setting.

by Contributor

The Scene
Well-heeled travelers choose this sprawling, all-suite hotel for its atmosphere, comfort, location, and--most importantly--service. Managing to avoid the kitsch factor, the celebrated staff dresses in traditional Bavarian attire. The decor is contemporary Tyrolean, with massive pine furniture, oversized plaid upholstery and antler chandeliers. The hotel is ideally located, just 200 feet from the ski lifts.

The Details
Each of the 88 luxurious suites has down comforters, a gas fireplace and a walk-in closet. The bathrooms have heated tile floors, deep tubs for soaking and thick terrycloth bathrobes. A selection of restaurants serve upscale Colorado cuisine such as lamb and wild game. There is a full-service European spa on-site, offering yoga, indoor and outdoor pools, rejuvenating facials, relaxing massages, a juice bar and more. The nearby Sonnenalp Golf Club is a championship, Scottish links-style course.