Vail Resorts

09/29/11

Treat long time pass holders like just a commodity

by mhlindgren

I have been a season pass holder for 15 years. Last year my husband lost his job and so we bought the season pass insurance just in case financesfot really bad...which they did. Vail calle me in the fall to request the remainder fo the pass fee. I explained that my husband had still not found a job and did not want to go through with the transaction. They told me to go ahead a pay for it and then file a claim, I was assured by the employee (Scott) that I would be able to get my money back. The next months were filled with docs being faxed back and forth and in the end the insurance would not pay up as there was no change in circustances. I called Vail back and asked to talk to Scott to have him make good on his promise. He had left their employment and they would not honor his promise. They were totally unsympathetic and this is not how a long time customer should be treated. So they (Scott) lied and it ended up costing me $525. There are plenty of other ski areas out there and this year going forward, I will go to Copper.

09/27/11

Worst Customer Service Ever Experienced

by CSHReview

BEWARE! Just received the worst customer service from Vail Resorts. Their customer service reps are giving out wrong information that just cost me $840 and management wouldn't do a thing to remedy the situation. Shame on you Vail. Very disappointed (former) lifetime customer.

12/25/06

Diverse terrain, lots of lifts, easy access from Denver

by jamuku2

I stopped in B. Creek/Vail for a day while passing through CO right after the "big one" of '06. I've skied Vail several times an chose to ski BC for the first time because I had two dogs with me and there is a place called "Walkin The Dog" in Avon that will entertain your dogs for the day. If you have dogs I HIGHLY recommend placing them there for day camp so you can ski an not concern yourself that your pets are nervous amidst the unfamiliar surroundings.

The snow was great, the skiing was great (unless you're an intermediate as most of terrain is beginner/advanced), but I found the other skiers a bit snooty - especially the ones who owned permanent vacation homes there. That put me off a bit.

I lived in Aspen for a year and found that the social climate was much more egalitarian in spirit than Vail. If you have little or a lot of money, Aspen ecompasses more of an inclusive environment, more diversity in terrain, and a much more interesting city.

Nevertheless, both Aspen and Vail are over-priced -- where else do you have to shell out $22 for a cafeteria-style lunch? -- but even at $85 for a lift ticket, that's less than $20 an hour for a winter wonderland thrill that will give you wonderful memories for years to come.

The worst thing about Vail is sleeping next to a freeway. To truly get away, try Aspen, Steamboat, Jackson Hole, Alta, or Squaw Valley. Vail is fantastic, but the U.S. has better.

• Pros: Great terrain, great customer service, nice snow, beauty...
• Cons: Price, I-70 running through town, snooty locals/homeowners

11/11/05

You get what you pay for

by markludwin

I lived in Vail for five years; one before college and three after, and I can't say that Vail is percect. However, after skiing all over the continent and in every resort in Colorado, Vail offers something for everyone. Nice people (the locals aren't the rich ones), great terrain for all abilities, and wonderful nightlife. There are certainly better ski towns with lesser mountains, and vice versa, but Vail offers the entire package in style. You do have to know the mountain well to find all of the expert terain, but it is certainly there, especially with all of the backcountry access from China bowl. Enjoy!

11/11/05

Best Mountain in North America

by canefromtech

Unbelievable! I've skied all over North America and Vail is by far the best mountain I've found. The mountain is huge. You couldn't ski the entire mountain in one day if you tried. there are stashes of powder after a week of no snow. the nightlife ids great and they have an awesome transit system. there truly is no comparison.

• Pros: powder days anytime, back bowls, hits in the trees
• Cons: price, needs more local girl, price